South Africa is leading Africa in generative AI adoption, but the real opportunity lies not in using AI for everyday tasks but in fundamentally changing how work gets done.
Michael Avery spoke to Ravi Bhat, Microsoft’s commercial solutions and AI officer, about the rapid evolution of AI in banking and the shift towards an increasingly agentic workforce. They explored how banks, such as Investec, can move from AI pilots to meaningful, organisation-wide adoption, the role of AI in transforming customer experiences and legacy systems, and what the rise of AI means for junior professionals and the future of work.
