The bank has been accused of fraud and violence in a string of viral social media posts. How should a company navigate such a situation?

The fallout from the Roedean-King David fiasco illustrates just how much is at stake for organisations in an era of always-on social media

Discovery’s ham-fisted efforts to recoup money paid in error to some members is a lesson in how not to manage a crisis

Disasters aren’t caused by one mistake, but by many small failures aligning. Survival depends on planning, teamwork and vigilance